Improve earnings, maximize rewards and track progress toward dream trips. Share . For example, on Celebrity as part of their 'Cruise with Confidence' program, the line is offering to protect the . Future Cruise Credit FAQs & How to Redeem It | Celebrity Cruises Its not quite as simple as it sounds, though. If you never registered with the cruise line or you do not have a loyalty account, your FCC information will be emailed to you on the email address you provided when you originally booked your cruise. Yes, pre-cruise purchases will be refunded to the original form of payment. a) How long did it take to receive your FCC? For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Does anyone know if the FCC can be transferred to another person. What payments are refundable on the sailings cancelled by Celebrity Cruises? Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Still waiting for taxes and port charges to be refunded to my Credit Card. They issued FCCs back in my parents name for their share of the deposit even though I paid with my credit card. It also has an expiry date limiting it's value as well. View the terms and conditions for all offers and incentives available from The Celebrity Commitment. (Applicable to US guests only.). But, if we are not successful in getting the refund I was wondering if we can get the FCC transferred? The issue's been escalated to supervisors at both the agency and Celebrity. Plus, an additional $50 onboard credit as our SpringBonus.*. Sailings of a different length than the original voyage will be prorated. Cancelled cruise on March 8 for March 14 sailing. Celebrity Cruises | Future Cruise Credit - United Cruises You might receive a Future Cruise Credit if a . These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC - what will be the expiration date of the FCC? Powered by Invision Community. All Rights Reserved. Our family members who originally booked cannot sail any time soon but DH and I have multiple upcoming cruises with Celebrity on the books. Enjoy 75%off your second guests cruise fare and save up to an additional $1,600 perstateroom. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. If guests are on a cancelled cruise, they will receive an FCC and/or refund which can be used on any open sailings we have." Royal Caribbean states a $100 per person change fee would be required. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). Working with a travel agent can help explain what parts of a booking are eligible to be used toward an FCC. If the Friend's reservation with an applied OBC is cancelled, the OBC will not be reissued. The issue's been escalated to supervisors at both the agency and Celebrity. How long will I have to redeem my Future Cruise Credit (FCC)? Others will apply whatever amount you want to a booking and issue a new FCC for the balance. I was takingmy daughter and granddaughter on a cruise which we cancelled. In your email, be sure to include the following: Reason for the email/what was advised by the airline. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? This change of policy . Sign in or create an account. The amount of Future Cruise Credit varies depending on the cruise line. For a primer on it all, we turned to one of the longtime leaders of the cruise-selling world: David Crooks, senior vice president of product and operations at World Travel Holdings. On the other hand, I've seen many posts from people who have FCCs that they can't use and bemoan the fact that it's money lost. No, go to the New England/ Canada thread. From August 2022 Travel + Leisure, published by TI Inc. Celebrity Cruises ; Is FCC Transferable Announcing Our 2023 Cruisers' Choice Award Winners! QUESTION: If he does that and I have to cancel my cruise, will I receive a new FCC for the total amount of my cruise, an FCC for only the non-refundable deposit, or no FCC at all? Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Norwegian Cruise . Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Carnival Cruise Line Reminds Guests to Claim FCC and Onboard Credit Offers In most cases, cruise lines do not allow FCCs to cover the cost of prepaid shore excursions and drink packages. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Redeem Cruise Credit Future Cruise Credit FAQs As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. But they also issue future cruise credits when they cancel sailings for other reasons, such as delays with a new ship's inaugural sailing. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. This site does not include all credit card companies or all available credit card offers. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. This provides the guest with a monetary value that can be applied to a future sailing, and it has its own set of rules and important things to know. What sailings qualify for Cruise with Confidence? That means you've. KNOXVILLE, Tenn. ( WVLT /Gray News) - Two high school students in Tennessee ended prom night with a little fishing when they made a big catch. Affluent Media Group, a Dotdash Meredith company. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. X\98I7'&_umi`6X $"IFY 3F RDHnA$ y RDJG8 V8BL wh endstream endobj startxref 0 %%EOF 125 0 obj <>stream In certain circumstances, a formal amendment to the contract would be required. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. FCC is applied to the cruise fare only. Due to looming expiration dates, some passengers are finding it difficult to use cruise credits they chose when their sailings were canceled in 2020 and 2021. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. . Celebrity Cruises | Future Cruise Credit - CruisesOnly In the past few years, lines have issued millions of future cruise credits to customers on sailings canceled due to the COVID-19 pandemic. He has offered it to me at a deep discount. Royal Caribbean International | Future Cruise Credit The credit will be applied to the balance due within 48 hours. Yes you have to call, they will give directions on transferring..you will need a letter or email from the original FCC holder stating they want to transfer to you..we just did it with 6 $250 FCCs from family members to the Wife and I..it takes patience and a few calls. Hope that helps. All Rights Reserved. Celebrity Cruises has contacted their customers advising them of a change to future cruise credits (FCC) by removing the limitations on dates where a future credit can be used which will now be indefinite.. At the same time, the cruise line is killing the 25% Bonus they offered to customers when choosing the FCC over an outright cash refund though customers can use the existing bonus credits . However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. phoenix_dream, June 2, 2022 in Celebrity Cruises. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Note - these sailings are not eligible to receive FCC option. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Has anyone had success getting their FCC transferred to someone else? FCC is redeemable for sailing from Singapore on or before 30 September 2021. Plus, your own feed of TPG content. The FCC holder has to call then they issued a new FCC to the recipient. They already know you got free credit for not taking cash . However, FCCs cannot be used to obtain a refund. Powered by Invision Community. Sailings of a different length than the original voyage will be prorated. Offer ends 5/3/23. Future cruise credits cant always be applied to the full cost of a future cruise. What did the Cruise with Confidence program offer? You may want to ensure that your friend received the correct information, as I don't recall anyone posting that they have used an FCC in the manner you describe. To have the FCC transfer done an email with specific details of the FCC and who it is being transferred to needs to be sent to celebrityrrs@celebrity.com (Celebrity resolutions). Daniel Kline. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. (Photo by Simon Colbing/EyeEm/Getty Images) All About Cruise Future Cruise Credits | Cruise.Blog It's money that can only be spent with a specific cruise line, can't be spent on other things, and (usually) can't be refunded. Visiting from {country-flag} {country-name}? During a webinar with travel agents on Wednesday, Royal Caribbean informed travel agents they can do a one-time transfer of an FCC to someone else. Future Cruise Credit FAQs & How to Redeem It | Celebrity Cruises All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. How can CruiseCare help with regard to coronavirus (COVID-19)? Is FCC Transferable - Celebrity Cruises - Cruise Critic Community When states limit care, some trans people do it themselves Norwegian's Future Cruise Credit (FCC) is credit that you can use for your next Norwegian cruise. Caesars Entertainment to transfer hotel tower from Horseshoe to Paris Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Wish Celebrity would have issued 1 FCC in total amount since I paid for the cruise. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. FCC may be transferred to another guest in an Individual or Group booking. Is your future cruise credit about to expire? Check here so you don't Celebrity Cruises Transfer Form - Fill Out and Sign Printable PDF The amount of time that it takes to issue an FCC can vary and is heavily dependent upon the type of FCC, as well as the volume. Kim Kardashian Doja Cat Iggy Azalea Anya Taylor-Joy Jamie Lee Curtis Natalie Portman Henry Cavill Millie Bobby Brown Tom Hiddleston Keanu Reeves. https://cancellation.celebritycruises.com/?brand=C&program=cancel. I recently spent close to two hours with a Celebrity rep who checked with a supervisor on process. You can redeem any FCC by calling us. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Go to site, Already booked? The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. As Norwegian Cruise Line says it is unable to issue partial refunds, all guests who complete an online submission request must agree that they are authorized to . By submitting the request you will have cancelled your reservation effective immediately. After applying the FCC to the full cost of your cruise, some cruise lines will take the remaining balance and use it toward prepaid gratuities on your reservation. Luke Lankford and Mary Jo Mattingly like to spend . Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? We are having loads of problems getting a refund for a 2021 Celebrity cancelled cruise because our not-to-be-named online travel agent erroneously asked for FCC rather than a refund. We may receive compensation when you click on links to those products. I did it with Royal. FCC may be transferred to another guest in an Individual or non-contracted Group booking. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Royal Caribbean Removes Book By Deadline for Future Cruise Credits Future cruise credits typically have a specific dollar value assigned to them, usually based on the amount the passenger paid for the canceled cruise. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? hZoSGW DGU!AHJ|IZh-&qd9EecTlUUr"UA**KVUTT*s2Q*chtCe? Ym. 2023 Celebrity Cruises, Inc. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Get our most popular amenitiesdrinks, Wi-Fi, and tipsprepackaged when you book All Included and save up to 45%. Those who already redeemed their FCC will also be allowed to move to a sailing that departs between September 30, 2022 and . If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. hbbd```b`` ,"%A$ Move their 2021 sailing to 2022 to retain their current rate and promotions. But, if we are not successful in getting the refund I was wondering if we can get the FCC transferred? If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. Celebrity. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. All FCCs (new and existing) must be used on a sailing . If Friend decides to change their sailing date, they will be able to transfer the OBC over to the new sailing date. Can you use your Future Cruise Credit (FCC) on an existing booking? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? Your travel advisor will be able to assist with the exact extras that your FCCs will cover. You must use the future cruise credit towards a future Holland America Line (HAL) cruise booking within 12 months from date of issue or it will be forfeited in its entirety. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. All taxes and fees will be refunded back to original form of payment. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Call us at 800-288-6006 if you need help finding the perfect cruise. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. Will I receive a refund for those? Multiple FCCs maybe applied per guest within the same reservation. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. The bottom line is it varies a bit depending on the line issuing it, and it can be a tad complicated at times. Cruise with Confidence | Celebrity Cruises High school prom dates discuss viral fishing trip Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. DUC950, March 18, 2020 in Celebrity Cruises. Compare the cost in points or miles to cash, and see which option is best. A Future Cruise Credit (FCC) is simply a voucher for future cruise travel. Carnival's Future Cruise Credit (FCC) is credit that you can use for your next Carnival cruise. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Royal Caribbean and Celebrity Cruises recently said their pandemic-era future cruise credits would never expire. World Travel Holdings cruise brand websites have a help center that provides guidance on when FCCs will arrive. No. I thought I would receive just one FCC for the total amount I paid, not divided by 3. During the pandemic, Royal Caribbean ( RCL) - Get Free Report . What Is Future Cruise Credit and How Can I Use It? The ultimate guide to how to pick a cruise line, Are drinks packages worth the price? Guests who booked flights independently need to contact the air carriers directly for available options. By The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Affluent Media Group, a Dotdash Meredith company. Several cruise lines will allow the balance of an FCC to be used on another sailing, but it is best to consult with a reputable travel agency to make sure you are maximizing the value. Deadline to request a transfer is July 31, 2021. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. A line-by-line guide. Also, will the taxes/fees and port expenses be refunded? Royal Caribbean and Celebrity Cruises Extend Future Cruise Credits If they can't get the refund they are due, will we be able to transfer the FCC to us for our use and we can give them the related $$? Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? By Get our most popular amenitiesdrinks, Wi-Fi, and tipsprepackaged when you book All Included and save up to 45%. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Then the going rate in other certificates is about 1/2 value. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Most cruise lines are offering 125% FCC for cancelled . teacherman, July 3, 2021 in Celebrity Cruises. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Flights can be tricky when it comes to FCCs. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. In addition to canceled NRDB, $100 per person service fee also applies to changes to NRDB ship or sail date. OBC is transferable only one (1) time to another eligible Azamara booking. 98765432. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing.
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