Invalid Optimum ID, please complete all fields. You can also select Win + G in the event that the shortcuts do not work for a full-screen game. Or is it proper to address this on this platform? If you do a factory reset sometimes works for a week. (Click on a topic below to view content) Viewing Scheduled DVR Recordings. This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. Thank You for your response. We are having the same problem and this is May 2021. I do not have this type of problem with any other streaming service. Cloud DVR remains a work in progress and seems to be hit and miss around the country. Please try again later. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Reconnect the power cable to the Digital Box. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Trouble Canceling a DVR Recording. The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. Can someone please help me with this?? Had a new one connect, new main board fitted, it worked for a week then stopped. Scan this QR code to download the app now. Please do not take this as a personal complaint of you but I really like the concept and get frustrated when I cant use it. Connect your DVR / NVR to a router with an Ethernet cable. !, There are no other shows scheduled at the same time, so its not a conflict issue. Instead, type "Xfinity Support" there. Heads up friends! 02:24 PM Recording may sometimes work only once or twice. It seems that intgermittent problems are occuring with Cloud DVR across divisions. I don't really get Spectrum new customer I was told they are the best and their app and dvr are error riddled. I checked and the programs are on my series recording list. In case your game isnt compatible with the Game DVR feature, you can either leave it be, or look for a new varsio of the game that actually supports this featue. This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? Some shows did appear in my Library after 3 days of nothing, but not all. If you still cant access the game bar, maybe your game is simply too old for it. You can do so by opening the Xbox App and selecting Settings. 09-11-2018 We are here 24/7/365 to provide assistance. I don't know what Spectrum did over the last few weeks, but they really have messed up. We strongly recommend that you upgrade to a more current browser. Wait 5-10 minutes for functionality to be restored. Posted 1/18/13 10:44 AM I have tried various attempts to solve the issue with Samsung via their chat line and a telephone call back response but to no avail. Thank you for that information. Its a very easy thing to do, but if youre not sure how, just follow these instuctions: Theres a slight chance your game isnt compatible with the Game DVR feature. We will be looking out for message! Try to skip back and replay, or stop and restart the recording. This brings up the recording options. Then recentlyi experienced the same problem, no 5 minnotification appeared to advise a programme was due to record and subsequently notimer recording took place. On the guide it speared the program was recording but at 3:10 it was not showing up in the recording list. Some Windows 10 users might be having to trouble recording game clips using Game DVR. Are you still experiencing that error code? When I tried to watch my recording, rec'd msg that it was no longer accessible because there was no internet. Yep I had that multiple excuse until I pointed out that I had the same problem with the built in freesat recording, which I believe do not use multiplex. It turns out that even though I launched the recordings from channels I have access to, the playback of the recordings is being blocked by the NFL Network since I don't have access to that channel. in. Make sure you enter something in the Title area for your new post. Others give errors when trying to start them. They start on time and finish 3 minutes late. I knew it was not the USB drive because it would do time shift and record what you were watching. in. Because this action fixed an earlier scheduled recording I rescheduled all my series including this one earlier this morning hoping it would proactively stop the missed recordings. As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. Apparently the DirecTV DVR is showing that General Hospital is set to record all this week and that the episodes are new, but so far none of them have actually recorded. Copyright Windows Report 2023. I wanted either recognition that the device was faulty or that the design firmware was the problem. I dont know if you have tried this but it has now worked for me. Now, press Windows button + G again, and you should be able . Report to your retailers as a fault immediately. Some of my shows didn't DVR. If youre not sure how to do that, follow these instructions: I also have to mention that some games dont recognize when Windows button is pressed, so if you notice that you can record some games, but you cant record others, go to Xbox app, Settings, Game DVR, and set different shortcuts for recording. However, I was able to re-add these particular shows. I anyone else having this problem? I had a KS9500 and had the same issues. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. Screw both ends of the coaxial cable back in. Error messages like that are frequently caused by internet connection issues. It would work for a few weeks then stop scheduled recordings. If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. We can't get your messages right now. If you are having troubles fixing an error, your system may be partially broken. 21-01-2018 Slide open the battery cover and insert the batteries. If I do a Spectrum speed test when I am having issues with a recording I typically get a Download speed over 200 Mbps and an Upload speed over 20 Mbps. Connect Optimum Stream to your TV using the HDMI cable. Seems like I have to reboot the box a lot more often these days. This must be taken into consideration. The screen flashes once the recording starts and completes. in. From here you can cancel the recording, or change the settings (which is what we want to do). And it is recording repeat episodes, when I always set the DVR for new episodes only. Time-saving software and hardware expertise that helps 200M users yearly. Yes, still having the issue. . Otherwise, just make sure Background recording is set to On, and everything should work just fine. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. . How can I pause and rewind live TV using the Spectrum TV app? I sent screenshots and info to the Community_Help handle message. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! I felt as if I was the only person who had this trouble and now I see that I am not alone. Would you be able to confirm what channels and titles of the programs are that you are experiencing trouble with? Select Settings from the Start menu then go to Update & security, and select Check for updates. I do wish Samsung would get this right. Were mainly talking about older games here, because new titles are all compatible with this feature. Plug in the receiver and DVR. This is not applicable on TiVo Mini VOX. Eventually they offered to replace the ks with a Q9F, through the Samsung CEO office (as I had escalated this to the higher CEO). Watch live TV and On Demand and enjoy DVR playback anywhere in your home, using WiFi. Turn on your TV and select the matching HDMI input for Optimum Stream. Enjoy Optimum TV on any device and turn every screen into a TV. Press the Resolution button located on the bottom of your TiVo Mini. Please try again later. Change the video output resolution on TiVo Mini. I also pointed out that I own a older 32 inch Samsung Smart TV nd Samsung freesat recorder which work fine. The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. Sign in or register to get started. Hello, Our scheduled viewing and scheduled recording function on our TV has recently stopped working. The programs were for Home Again recorded on a local channel. Sometimes if you open the actual My DVR application and play from there instead of selecting the show from the MY TV section it will work. Thank you! Sign into manage your DVR and TV features. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. I just received new tv remote from spectrum and having same problem. Continue pressing the Resolution button until the TV displays a picture. An "Xfinity Support" graphic replaces the "To:" line. The Xbox Support team provides information to help users resolve some Game DVR issues on Windows 10. That is great news!! My DVR is refusing to record some shows and I'm unable to determine why. I've noticed it helps a lot to set to record . Press DVR on your remote to access the Recorded List. What's annoying is I have a cheap 32 Samsung TV which works perfect. (My usual reason for rebooting is to stop erratic behavior when trying to rewind or forward live TV. I was advised it was a Freeview issue, not Samsung's fault, but when pointed out the same happens with the built in freesat they went quite on that. TV scheduled viewing and recording not working, How to access Recordings and Schedule Manager screen without "Smart" remote on 2022 TV, Too many reservations - recording failure. It is doing a lot of strange things. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. The occasional "Recording Unavailable We're sorry we're unable to play your selection. Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. I would like to advise that our engineers still are working on this. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. To change that, you just need to restart Game DVR task, and you should be able to record again. Click here to return to the previous page, We will debit I canceled a series recording and then reinstated it, but it still has not recorded anything this evening. My mother always manually sets her DVR programming. It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. Press PAUSE while watching any channel. The proof that they knew about this issue was when they said I could have the same issue with new TV as it was an ongoing unfixable issue, which was sent to me by email from the UK CEO's office. Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. It is not confined to the main receiver. Even if I turn off the cable box and back on again, it will always do that when I select that particular show. I had a similar issue happen with Brian Williams at about the same time. TV. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Sorry, something unexpected happened. U-verse TV Equipment. 13-09-2018 After youve successfully removed Temporary files. This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. Been using an old one. When I go to the live show, it says it is recording, but its not. I had the same issues. att.com. I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. Some recordings won't play. DVR will NOT record shows on certain channels HELP! Highlight "Play" and press SELto start watching. Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. You can also record the last 30 seconds (or whatever time you picked) using the Windows logo key + Alt + G, provided you have already turned on background recording. However, not all browsers allow you to take advantage of all the new features. This is what I've tried: Find your Cloud DVR recording and try playing the video again. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. My mother always manually sets her DVR programming. This was set on TVkey and i changed it to the other setting, Samsung. in. Has anyone experienced anything similar or able to suggest anything that may help us fix this? The occasional Recording Unavailable Were sorry were unable to play your selection. Samsung admit it is a non repairable problem. Also, check your Game DVR settings by selecting Settings in the Xbox App and clicking Game DVR. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! 12:12 PM It will get about 20 minutes of an hour show. I'm sorry for the inconvenience, but glad you were able to find a fix! If you're having trouble fast forwarding through recorded content, including ads, follow the steps below: Exit your current stream. If you are having troubles fixing an error, your system may be partially broken. Have you tried logging out of the app and rebooting the equipment to see if the issue still occurs? Right now, the challenge to Spectrum is getting Cloud DVR to hold onto its reliability over extended periods of time, And for many customers with Cloud DVR service, that has not happened yet. If that doesn't work, reboot your DVR receiver by pressing and holding the POWER button for 5 seconds. Guess what, scheduled recording doesn't work properly. Plus, manage your DVR recordings anywhere on-the-go. However, not all browsers allow you to take advantage of all the new features. If I try the recording an hour or couple later it will play. The problem looks very much like the same problem that occurred last week 4/22/2022 for about a day. MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. NVIDIA: GeForce 600 series or later, GeForce 800M series or later, Quadro Kxxx series or later. The others, by component connection. The recordings in question were three NFL games. Check availability. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. So, just go and update your game, if the update includes the DVR support, youre good to go. If the problem persists, unplug your receiver and wait 15 seconds. Skip to main content. Please let us know if the problem returns. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! After the 1st unplug, do the hard reset of the RG @RCSMG mentioned above, when it turns green, continue here so things occur in order. Learn how to troubleshoot problems with your U-verse TV DVR recordings. I have my DVR set to automatically record several shows. We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! Sign in. We hope that these solutions are going to help you to solve your issue. If so let us know. Optimum | No Dvr Access You do not currently subscribe to DVR service on Optimum TV DVR allows you to record up to 15 shows at the same time. Using Player Controls on an In-Progress DVR Recording. Follow the on-screen instructions to complete set up with your remote. Unlike the boxes, cloud DVR is extreamlly depdent on reliable Internet signals and equipment. Program didn't record. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? This is my second go-round with Cloud DVR - I used ATT for a year before switching to Spectrum (only because their CDVR more than doubled in price) & ATT was 100% reliable in recording/storing/playback.. Athough CDVR technology does have the ablity to outperform all other methods of recording, Spectrum just can't seem to get with the program. They start on time and finish 3 minutes late. There really should be monitoring teams for cloud DVR services in areas with wide clusters of problems for about 30 days of monitoring. In Task Manager, select More details. Manage and delete. Several of the recordings gave me an error, some won't start, while some played ok. Live streaming works ok both ways. Not associated with Microsoft. Samsung have been pretty useless. Its not even worth it to watch a recorded show because you miss so much. It was also considered a "known" issue at that time; heard same from tech support today - "it's a known issue, no further info at this time.") Reddit and its partners use cookies and similar technologies to provide you with a better experience. Type your message in the text area near the bottom of the window Press Enter to send it. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Should I be calling Spectrum Support on this issue? I would have the issue in the Android TV app, but if I launched a web browser or used the Android app on my phone, the recording would play just fine. Will do time shift but not scheduled recording. We can't get your messages right now. Most of my recordings are pixelated and not worth watching. If you're still unable to fast forward after . Using the arrow buttons on the remote select 'Saved'. Hey there! Give them a gift from AT&T that connects them to what they love. Some users also reported that deleting the temporary files also resolved the issues with the Game DVR, and thats the next thing were going to try: Thats about it, we ceartainly hope at least one of these solutions helped you resolve the problem with recording games using the Game DVR feature in Windows 10. Question About Spectrum Voice (Landline) Caller ID Information? I then retuned the tv this way by accepting the various blocks of channels shown, in my case 23 , 26 etc , (around 7 to 8 blocks of channels). Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. When three white dots appear on the screen, unplug the DVR again. This is the same brand, size, and type of TV shes had for a while, but this specific TV is new and was purchased June 20 2020. If you want a response from the company it is best to contact Customer Support. Not associated with Microsoft, Customized shortcuts for Game bar not working, Xbox game bar not working/not opening on Windows 10/11 [Fix], Netwbw02.sys BSOD Error: How to Fix It on Windows 10 & 11, Mfc42.dll Missing: How to Fix Or Download It Again. To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Can you tell me if they are working on my CDVR? Finish the process and restart your computer. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Try these quick tips: Restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. Unplug the receiver or DVR power cord from the wall or back of the box. Before posting a new question, please check out our, You are currently viewing the Spectrum Community Archives. The email stating this is posted on the ks owners refund more info thread on these forums, think about page 3 or 4 under @paul111, 09-11-2018 If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. I answered the Community_Help handle message. I have over 45% space available on the DVR. Guess what, my TV has packed up with scheduled recordingsno longer working, no 5 min notice of recording and no recording then taking place. This is a mess, I'd use YouTubeTV, but Spectrum's internet costs are crazy without bundling discounts. Game DVR recording is a great addition for all gamers in Windows 10. Press the 'Xfinity' button. Confirm your recording settings by pressing the Menu button on your remote. Some show up and then disappear and then come back with a different episode number. I searched through the sub and didnt see anything about this so I figured Id post my issue regardless. Wait 10 seconds. .They are on the Roku., WEB and Android. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. If the program you are currently watching pauses, then the PVR functionality has been successfully restored. Two more were scheduled today but never appear to have recorded or if they did record they are not showing up in the CDVR recording list. Not even when we go to scheduled shows can we find it. Our team wants to reach out and touch base. Copyright Windows Report 2023. Restart the game and try recording again. Select "Xfinity Support" from that list. Optimum TV app. Having done a full factory reset , retune etc the problemstill persisted. For example, Penn and Teller Fool Us airs 9pm-10pm. All it takes is a few steps. 21-01-2018 TV Forum requires membership for participation - click to join, #DVR #won't load #cannot view #recorded show. I canceled the series and rescheduled the series and after about a minute it showed up in the recordings list. Also - it is so annoying to get to the "record this episode only" option. Technical support is no help. Use the power cord to connect Optimum Stream to a wall outlet. But what if this feature doesnt work, and youre unable to record your games? Copyright 1995-2023 All Rights Reserved. It just appears to randomly occur. 09:20 PM SO FAR this fix has worked, it immediately then showed new scheduled recordings i tried to recordin "Recording and Scedule Manager", the 5 min notification of a recording dueis nowback and it has successfully recorded everything i have in scheduled recordings for at leastso far 1 week ( around 30 recordings ). I would like to advise that our team has opened a ticket to work toward a resolution on this issue. Didn't record, disappeared from Scheduled Recordings, and when I tried to set a new series recording for it no red dot appeared, nor did the show reappear in scheduled recordings.
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