What happens after you make a complaint. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. In some cases we need more information and request you contact us directly in these instances. Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020. A Byabarra farmer has taken his - Port Macquarie News - Facebook The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. Add data for Port Macquarie. CfZE-n% 9 Laurie Street Laurieton NSW 2443. Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Find information on our council, and their contact details. Calls received outside of business hours are diverted to our after hours call centre. /Root 9 0 R endobj Policy Review - Port Macquarie-Hastings Council Have Your Say Sign up for our newsletter to stay up to date. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. Port Macquarie NSW 2444. We review the information you give us and decide what action to take. A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. Find us at one of our customer service centres. "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> What would you like to report? - Port Macquarie-Hastings Council There are many benefits of making a complaint and telling someone about your problem. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] HW[6Sc1r gndA%|l qX? Port Macquarie-Hastings councillors call for transparency after endstream "A lot of time, effort and expense goes into investigating these complaints but the reality is the investigation often results in very little action taken. HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. ABN: 11 236 901 601 endstream Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. "He wouldn't tell me what the complaints were or who made them. endobj Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. We care about the protection of your data. Confidentiality is important, but seriously I'm not told who lodged the complaint? Recently we undertook a significant review of how we deliver service to our customers. We're here to help! Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. 4 talking about this. Your digital subscription includes access to content from all our websites in your region. This is subject to a Judge or Registrar's usual discretion to determine that in particular cases, only certain people should be present . Bellingen Shire Council had a clean slate. Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. breaking and regular headlines newsletters, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. 13 0 obj E: council@pmhc.nsw.gov.au Coffs Harbour City Council had five complaints and spent $9669 investigating; only one of the complaints was found to breach the Code of Conduct. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. stream endobj "I'm horrified and our community should be too. The Port News has been at the heart of its community for more than 135 years. Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. Contact us for any help on browser support. endobj We care about the protection of your data. In some cases we need more information and request you contact us directly in these instances. <>stream Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. "What has escalated this? There were 14 complaints in 2018 costing Port Macquarie-Hastings Council $51,000 in investigation fees. Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor. One of them was justified to the extent it has been referred to someone else, one was knocked out at the beginning and 12 more have been investigated and found there was nothing to them," Cr Intemann said. As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. We can help people who have been unfairly treated by community services that are run or funded by the government. Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. And it has raised the ire of some councillors who question the validity of the process and the intent of the complainants. Email Send us an email and we'll get back to you as soon as possible. Opinion. I corrected it and advised of what I had actually said. "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". Ph: 6581 8111, 17 Burrawan Street If you work for NSW public sector. ,QZ0f`[mlKV 3P`Pff` A "What I think is shocking and disgraceful is the process. The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". We care about the protection of your data. <>stream Photo: File IT was a $64,000 question that amounted to nothing. Some content on this page may not display correctly. Nobody has come back and told me the result of that. Hearings can be observed by any member of the public. 11 0 obj Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. Customer requests are the main reason that customers contact us. stream E: council@pmhc.nsw.gov.au asbestos, chemicals in water). Depending on the complaint, the . A statement issued by Bellingen Shire Council confirmed this had been an administrative error. If you look objectively at the process they (ratepayers) would be shocked at what went on. Learn more. <> We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. The new policy also reflects recent changes such as the appointment of an Internal Ombudsman, and the introduction of an Internal Staff Speakup program to strengthen our culture. Court and Crime | Port Macquarie News | Port Macquarie, NSW Read our Privacy Policy. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. IT was a $64,000 question that amounted to nothing. Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. PO Box 84, Port Macquarie NSW 2444. She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". ?.ArOqKc+]'5qTe)?x Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. "I consider that money has been taken away from important assets to our community. And you have a right to complain to the Ombudsman if that doesn't happen. We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Search their online public register. These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). Ph: 6581 8111, 17 Burrawan Street We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Compare Port Macquarie with: Do you live in Port Macquarie? While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News.
Taylor O'malley Net Worth,
Which Of The Following Statements About Cohabitation Is Accurate?,
Workday Okta Nordstrom,
Defence Document And Record Naming Standard,
What Flavor Is Clear Gatorade,
Articles P
French 
English