I called xfinity, they told me that they were having an issue initially and just to reapply. I applied through comcast 4 times, I am ALREADY APPROVED THROUGH VERIFIER. The consumer must complete all pages (except page 7, Agent Information*), initial each certification, and sign the form. What services does the Affordable Connectivity Program cover? Eligibility for the ACP benefit is determined by applying to the federal government's National Verifier. The Verifier is intended to be a one-stop shop to verify consumer eligibility for the EBB based on their participation in a different federal program. What???????? Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Lifeline Accountability Database. Last 4 digits of your Social Security Number. FCC initiated these three paths to go through the National Verifier. Plans up to 100Mbps. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). ebb | Xfinity Community Forum Starting December 31, 2021, EBB will be replaced by the Affordable Connectivity Program (ACP), which is a long-term federal program that will provide eligible households up to a $30 benefit on eligible broadband service. So I reapplied again on xfinity, only to get the same rejection email. I know I am eligible and have been "verified" in the National Verifier program yet Comcast emails me that they are unable to approve my request. I have tried calling 1-855-846-8376 and 1-800-934-6489 and no matter what I choose I just cannot get to a live person. Good luck in your attempts. EBB enrolled customers may switch service offerings at any time. In the Infrastructure Act, Congress established the Affordable Connectivity Program (ACP) on the basis of the preexisting Emergency Broadband Benefit Program (EBB Program), with modifications designed to transform it from an emergency response to a public health crisis to a longer-term program to support making discounted broadband service and Lifeline Program for Low-Income Consumers | Federal Communications 3. He said, ok I will put you on hold and speak with the dept higher then me. UserElite, thank you so much for leaving your comment here about the EBB program. Apply for a discounted communications service through the Lifeline USAC will not review all applications that require additional documentation in the staging environment. Eligible customers may begin enrolling in ACP with Cricket Wireless on January 7, 2022. Once your enrollment is complete, we will apply your monthly benefit of up to $30 (or up to $75 for on qualifying tribal lands) beginning on your next month's service. To contact Cricket Customer Support, please call, Were sorry to hear youre experiencing issues with our enrollment form. The easiest way to apply is to go toaffordableconnectivity.gov. I received that dreaded letter from Xfinity also. Emergency Broadband Benefit Program - Federal Communications Commission List of Broadband Providers that have Completed the USAC Election to Participate in the EBB Program, January 5, 2023 - OrderWCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, July 1, 2022 - Notice of Apparent LiabilityFCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, March 11, 2022 - AdvisoryInspector General Advisory on Providers Deceiving Lifeline Consumers, March 11, 2022 - News ReleaseInspector General Warns of Providers Deceiving Lifeline Consumers, February 11, 2022 - OrderWCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, January 6, 2022 - Public NoticeFCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, December 30, 2021 - OrderFCC Provides Additional Guidance on Affordable Connectivity Program, December 8, 2021 - OrderFCC Issues Further Guidance for Affordable Connectivity Program, November 26, 2021 - OrderWCB Issues Guidance for Transition to Affordable Connectivity Program, November 22, 2021 - Public NoticeWCB Implements EBB Program Integrity Measures for CEP Enrollments, November 22, 2021 - Public NoticeOMD Announces Mitigation Measures for EBB Program CEP Enrollments, November 22, 2021 - News ReleaseFCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, November 18, 2021 - Public NoticeFCC Seeks Comment on the New Affordable Connectivity Program, September 8, 2021 - Public NoticeWCB Expands EBB Eligibility for School Lunch and Breakfast Programs, August 20, 2021 - OrderEBB Program Discount and Program Integrity Requirements Guidance, August 10, 2021 - OrderWCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, July 28, 2021 - News ReleaseFCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, July 15, 2021 - OrderEmergency Broadband Benefit Program Waiver Petitions Order, July 7, 2021 - OrderWCB Addresses SPITwSPOTS EBBP Waiver Petition, June 29, 2021 - News ReleaseFCC Announces Release of Regional EBB Data, June 8, 2021 - OrderWCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, May 28, 2021 - OrderWCB Addresses LICT and Lumen EBBP Waiver Petitions, May 28, 2021 - OrderWCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, May 12, 2021 - News ReleaseEmergency Broadband Benefit Starts Today, May 11, 2021 - Public NoticeEB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, April 29, 2021 - News ReleaseFCC Shares Start Date of Emergency Broadband Benefit Program, April 19, 2021 - News ReleaseFCC Begins Emergency Broadband Benefit Program Testing, April 1, 2021 - News ReleaseFCC Announces First Slate of Emergency Broadband Benefit Providers, March 25, 2021 - ReportFCCs Spending Plan for CARES Act and Division N Funds, March 11, 2021 - ErratumErratum - Emergency Broadband Benefit Program, March 4 2021 - Public NoticeInitial Milestone Dates for the Emergency Broadband Benefit Program, February 26, 2021 - Report and OrderFCC Adopts Report and Order for Emergency Broadband Benefit Program, February 5, 2021 - Public NoticeFCC Provides Details About Emergency Broadband Benefit Program Event, January 28, 2021 - Public NoticeFCC Announces Roundtable on Emergency Broadband Benefit Program, January 28, 2021 - Public NoticeWCB Announces Roundtable on Emergency Broadband Benefit Program, January 4, 2021 - Public NoticeWCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance. That's a whole new animal for Comcast evidently. Hm, that is not good at all. There are a number of ways households may be eligible. July 1, 2022 - Notice of Apparent Liability, FY 2024 Congressional Budget Justification, Telecommunications Access Policy Division, Federal-State Joint Board on Universal Service, COVID-19 Telehealth Program (Invoices & Reimbursements), https://www.fcc.gov/affordable-connectivity-program, WCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, FCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, Inspector General Advisory on Providers Deceiving Lifeline Consumers, Inspector General Warns of Providers Deceiving Lifeline Consumers, WCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, FCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, FCC Provides Additional Guidance on Affordable Connectivity Program, FCC Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, WCB Implements EBB Program Integrity Measures for CEP Enrollments, OMD Announces Mitigation Measures for EBB Program CEP Enrollments, FCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, FCC Seeks Comment on the New Affordable Connectivity Program, WCB Expands EBB Eligibility for School Lunch and Breakfast Programs, EBB Program Discount and Program Integrity Requirements Guidance, WCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, FCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, Emergency Broadband Benefit Program Waiver Petitions Order, WCB Addresses SPITwSPOTS EBBP Waiver Petition, FCC Announces Release of Regional EBB Data, WCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, WCB Addresses LICT and Lumen EBBP Waiver Petitions, WCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, EB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, FCC Shares Start Date of Emergency Broadband Benefit Program, FCC Begins Emergency Broadband Benefit Program Testing, FCC Announces First Slate of Emergency Broadband Benefit Providers, FCCs Spending Plan for CARES Act and Division N Funds, Erratum - Emergency Broadband Benefit Program, Initial Milestone Dates for the Emergency Broadband Benefit Program, FCC Adopts Report and Order for Emergency Broadband Benefit Program, FCC Provides Details About Emergency Broadband Benefit Program Event, FCC Announces Roundtable on Emergency Broadband Benefit Program, WCB Announces Roundtable on Emergency Broadband Benefit Program, WCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance, FCC Emergency Broadband Benefit Program Fact Sheet. This is for security reasons that we are unable to perform this task online or over the phone. I've been trying since Wednesday to get approved. We go the extra smile to help our customers. On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers. What if someone else in my household is already receiving an Affordable Connectivity Program benefit? It is also called The Lifeline National Eligibility Verifier. We are here for you and happy to help! Apparently, Comcast, in their infinite wisdom, do not want to spend the federal government's money, they want to hold on to it like it is their own. How Does National Verifier EBB Work - Guidance Hub If a customer has a multi-line account with other users that all qualify for the EBB benefit, does each line receive a benefit? How long will the Affordable Connectivity Program last? Update: The Emergency Broadband Benefit (EBB) program will stop accepting new enrollments at 6 p.m. EST on December 30, 2021. Thank you so much! Online- Visit the consumer website and click the Apply Now button. Eligible households can save up to $30/mo. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. [Edited: "Solicitation"]. We are approved doesn't make sense. 1 For example, qualifying new and existing customers on an AT&T Internet plan with speeds up to 300Mbps would pay $5 a month or less. @ user_tSundy Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Now you want to enroll in the EBB program and enjoy the benefits. I'd like to get your account pulled up to see if we can help determine why it denied your application. I have submitted my complaint with them. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. *If an enrollment representative assists a consumer with the paper application, they must complete page 7 (Agent Information) of the paper application form. I had a small issue with my Dad's credit card today and was immediately put in contact with a live agent at the CC company. I don't know what else to do. The EBB Program leveraged Lifeline systems like the Lifeline National Eligibility Verifier, the National Lifeline Accountability Database, and the Lifeline Claims System for subscriber eligibility, enrollment, and service provider reimbursement. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. I am in the exact same boat. if living on qualifying Tribal lands. If you have any questions, please visit. Hello and thank you! The map below outlines the existing NV database connection in each state and territory. The Affordable Connectivity Program can be applied to the cost of a bundle of services that includes internet or wireless service with data. EBB errors | Xfinity Community Forum The NV has automated database connections to verify consumer eligibility for Lifeline. All info the same and applied with Xfinity 2 days later. Same problem, Comcast rejected but I have been approved through the National Verifier. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), With the assistance of service providers through the, On their own using the consumer portal online, or. ), I am not enrolled in another service. Got verified by National Verifier but got the same "Unapproved" email from Comcast. After the system approves an eligible consumer, enroll them in NLAD. AT&T Offers Low-Cost Broadband to Eligible Customers I had just explained everything to him so on hold again, only to be told to reapply with the national verifier, well not only is there zero reason to do that since I am already fully approved, but you cannot reapply with the national verifier again if you are approved unless its been 90 days and you have to start over. This Covid-19 pandemic makes millions of Americans struggling through their livelihood.
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