Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. Plug your Wi-Fi Disc into a power socket and turn it on. If you followed the above steps but still see the BT disc flashing red light, contact BT internet service provider. Just plug it in to the mains and connect a lan cable between it and the hub. Wait for a text or an email for confirmation once the Full Fibre is activated. BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . Your first disc will use the Ethernet port to connect to your hub (router). The range of the discs can vary significantly depending on the operating environment and the location. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. We offer you a detailed step to help you set up BT disc quickly without hassle. 2. If the speed gets slow, you must adjust the position after setup. Keep the disc and device away from the water sources. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). This will guide you through the set-up and suggest the best location for your disc. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. What is Complete Wi-Fi and how do I get started? You can then use the lan port on the remote disk to connect other devices to your network. Step 4. Remove My BT app and BT Whole Home WiFi on your device, Step 3. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. Open the Hub Manager by typing 192.168.1.254 in the browser. On the home screen, select More, Your wi-fi network and then Set up new disc. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Hi@gibbylinkswelcome to the community and thanks for posting. You can then unplug it and move it to your chosen location. You must connect them with an Ethernet cable through another disc. The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. On the other discs you can use the Ethernet port to connect other wired devices to the network. Try restarting your Whole Home Wi-Fi. There's one in your Hub box. Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. Thanks for making and sharing it! Do you find it difficult to set up the disc? In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube For further troubleshooting and support see What does the orange LED on the disc mean? Re: Does BT Wifi disc require a physical ethernet connection to work? When this process finishes, the disc will appear solid blue. You can still set up your Wi-Fi Disc without it. Once downloaded, you can check each room's WiFi signal and see if any other devices are connected. No action required - it takes approximately 60 seconds to fully turn on. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. You'll need to set up a BT ID to access the My BT app. Connect it with the WAN port on the BT hubs back. The best spot is a clear space off the floor close to a power socket. Below is the simple instruction to complete this process: Step 1. 18h07. >. It's a pain having to move it and shift the settee to reconnect each time. on What's the admin password and why do I need it? Now, if you face this problem, you can follow the detailed steps in our tutorial. How do I set up Complete Wi-Fi? | BT Help It will support you in monitoring the companys online services while accessing the process. 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on 30-03-2019 If you're a new customer, we'll have created your BT ID when you joined. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. You can download the My BT app from the App Store or Google Play Store. Your first disc will use the Ethernet port to connect to your hub (router). Set the Complete WiFi Disc Setting from mode 2 to mode 1. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. In the unlikely event that a disc gets too hot, it will turn off automatically. Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. on A quick guide on fixing BT disc flashing red. Restart is one of the simple and popular methods to help you solve technological problems. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. Tap Save to confirm the modification or change the settings. Ask for support from BT team if you have issues. You can also use the Ethernet ports on these discs for devices such as TVs and printers. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. If you're an existing customer, you've probably already got one. Not got the app? BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. Sure enough, we see a 75% increase. 1. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. Take a look at the video and information below about getting set up. on Step 5. This article is the right option for you. The light on your disc will turn red wait until it turns solid blue again before continuing. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. Step 2. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. The light flash red and within a few seconds turn solid blue On the home screen, select More, Your wi-fi network and then Set up new disc. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. If you're still having problems, use our online troubleshooter. Yet, you can not do this if you use Premium Home WiFi. The light will turn to blink red but return to solid blue after a couple of seconds. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. The best spot for your Wi-Fi Disc. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. 31-03-2019 The extension will typically alert you if you are too near or too distant from the router. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Once logged into it, tick the Mode box to choose Mode 1. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. 17-09-2019 When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? 10-07-2020 You'll need to update your wireless devices with the new details. On the home screen, select. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. In the My BT app, go to Hub settings and select Update Wireless Network. If you're using Premium Whole Home Wi-Fi, you can't. Wait for the color to switch to solid blue and turn off the device. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. I'm sorry to see you're having problems with your complete wifi disc. Ordered a Hybrid Connect device? 17h23. Try rebooting the disc, the primary disc and the router. This is the process to pair them without the app. Only by factory resetting all three in that order did everything work together. BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. If the problem continues please contact the helpdesk. 20h19. Do you want to learn how to set up a BT WiFi disc with simple steps? You can download the My BT app from the App Store or Google Play Store. gibbylinks. What is Complete Wi-Fi and how do I get started? You may want to adjust the position after set-up if your speeds are slow. Set mode 1 for the complete WiFi Disc instead of setting mode 2. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Does BT Wifi disc require a physical ethernet connection to work? I have been looking for a resource like this. Step 4. Announcements, Guides & Community Updates. Unplug the Ethernet cable from both devices. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. The LED will flash blue slowly. Take a look at the video and information below about getting set up. This will guide you through the set-up and suggest the best location for your disc. Where should I install the Wi-Fi extender? Solved: Wifi Disc pairing problem - it doesn't - BT Community But if you cant move it, dont worry, your disc will work OK. Yes. Thanks. You can do this from the Settings menu or manually turn each disc off then on. Ask questions and share tips with other people 24 hours a day. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. How do I set up Complete Wi-Fi? | BT Help The above is an ultimate guide that helps you fix the red light blinking on the BT disc quickly and easily. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). If you encounter any issues, access the BT official website's support team. I just thought I'd ask if there was an alternative method to restore the connection. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. You can follow internet usage, bill, and products of the UK companys extras. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. If you're still having problems, use our online troubleshooter. You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. >. The app will indicate a poor location by shining the yellow light. If you are a new customer, the company will provide you with a BT ID through an email for activation. Step 5. How do I set up port forwarding on my BT Hub? 17h39. If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. BT Hub, BT Voyager and Connected Devices GPL code. Step 5. If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. Then, you connect the Ethernet cable's other end to the BT hub. Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. Watch this short video to set up or follow the steps below it. I cant pair my WIFI disc with my Smart Hub 2, Re: Wifi Disc pairing problem - it doesnt, Announcements, Guides & Community Updates, Plug one end of the Ethernet cable into one of the yellow ports at the back of the Smart 2 Hub, Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc, The light on the Wi-Fi Disc will start flashing blue. No action required - it takes approximately 60 seconds to fully turn on. This will guide you through the set-up and suggest the best location for your disc. Problems with Complete Wi-Fi, what do I do? Solved: Does BT Wifi disc require a physical ethernet conn - BT You can consider this method as the last resort, even if your Shaw modem flashing green. Full Wi-Fi only works with BT Smart Hub 2. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. This will guide you through the set-up and suggest the best location for your disc. Press POWER on the device again to turn the hub on. BT disc flashing red is common when using the BT WiFi network, but what are its causes? This is similar, but without using the BT Smart Hub 2. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. Working out the best location for your Complete Wi-Fi Disc is straightforward. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. on Not got the app? The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help It will then connect wirelessly to the hub after a few mins. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Are you seeking a step-by-step guide on BT wifi disc setup? Then, navigate More and Your WiFi network and Set up New Disc in the app. Step 4. Go to your nearest store or order a new shop online for new cables. 22h00, on Only your first disc can be connected to the hub (router) using an Ethernet cable. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. I've sent you a Private Message with details on how you can get in contact with the mod team. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. This article will give you a specific explanation of this problem and a full tutorial on fixing it. It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. Then you can get connected and online straight away without your broadband being activated. Alternatively, follow the steps below to connect using an ethernet cable. Use the disc location checker in the My BT app to find the best location for your disc. On the home screen, select More, Your wi-fi network and then Set up new disc. Follow the simple steps below to set up Smart Hub 2: Step 1. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. 19-08-2019 Find the best location for you Complete Wi-Fi Disc | BT Business Press this button and wait until all lights are off, Step 3. You will see the light on the device change into orange but return to solid blue within one minute. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. But here is the best part. Every time the Internet passes via a second device, such as an extender, some speed is lost. 20h47. You can do a location test with WiFi Disc, power supply, and phone. Announcements, Guides & Community Updates. The LED is permanently red and the new disc doesn't appear in the app. On the other discs you can use the Ethernet port to connect other wired devices to the network. You can use the ethernet port on the disk to pair it with your hub. Just plug your hub in and follow the instructions on the 4G Disc packaging and in the help guide. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. Unplug the cable. The light will change to flashing red, but will go back to solid blue after a few seconds. Press the power button on the back of the disc to switch the disc off. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. The best way to connect the hub and disc is to follow the instructions in the My BT app. These settings can be varied if you first set up the device. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Ask questions and share tips with other people 24 hours a day. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - YouTube How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. on The Hub Admin password allows you to update the Hub's wireless network and the Hub and disc light status. If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. If you're a new customer, we'll have created your BT ID when you joined. Go to your hub's settings in the My BT app and choose Update wireless network. The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. 15h25. In this case, it means the BT WiFi disk can not be connected to the network. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. What does the orange LED on the disc mean? This will guide you through the set-up and suggest the best location for your disc. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. The hub's administrator password allows you to log in to the device system. Step 3. 27-03-2019 If you want to replace it, ask the helpdesk to change the new one. Alternatively, follow the steps below to connect using an ethernet cable. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. BT Complete Wifi Disc Your Questions Answered - AdmireIT Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. Setup Complete Wi-Fi (Black disc) without cable? - BT Broadband 29-01-2019 Wait for the final results from the app. Youve found a great location for your Wi-Fi Disc. All of this, according to BT, can give you faster connections and the ability to stream HD content in the room. The BT whole home wifi disc setup with the My BT app allows you to experience a great network signal. Setting up your Complete Wi-Fi disc is straightforward. Contact BTs ISP if you still see the red light. These easy steps will quickly have you up and running. The LED is permanently red and the new disc doesn't appear in the app. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. Besides, you also update the useful information about this device from our post. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? BT Disc flashing red: 6 Sure-fired steps revealed by Experts 17-08-2019 BT Wifi Disc Setup: A Complete Instruction [2 Different Ways] You are prompted to type the Admin password. If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. This will guide you through the set-up and suggest the best location for your disc. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Add the new network name or password. Problems with Complete Wi-Fi, what do I do? So I don't consider it to be a major issue. Wait for 5 minutes to start a detection on the device. I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). Step 4. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. How do I Change the Name of My Wireless Network? Maintain the rooms temperature from 0 to 40 degrees Celsius. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc.
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