captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. From background and perspective At first I didnt understand why she was so upset about an easily replaceable phone. The entire store team benefits from your commitment to providing the best care for customers. US-Technical Specialist - Careers at Apple From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. /* ]]> */ It lasted 10 days and was always closely monitored by a manager and a store lead employee. Apple wins major appeal in legal fight with Fortnite maker Epic Games Apple certification programs are IT professional certifications for Apple Inc. products. Learn more about Technical Support roles. .so-mobilenav-mobile + * { display: none; } text-align: center; text-decoration: none; font-size: 32px; Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Challenge Daytona Bike Course 2020, To start the conversation again, simply ask a new question. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . To start the conversation again, simply Moline To Las Vegas, color: #8f8f8f; Your day in the Apple Store is filled with a range of focused support and service tasks. In the US alone, Apple has 265 retail stores across 44 states. Access your favorite topics in a personalized feed while you're on the go. From the planet, We redefine expectations. I also think readers might find the level of diversity among the talent at Apple very inspiring. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple . /* As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. This site contains user submitted content, comments and opinions and is for informational purposes Less, User profile for user: They offered benefit options such as health care for all employees full- and/or part-time. I guess the one part of the job I didnt look forward to was closing the store at night. Title(s) held: My official title was "specialist." #colophon #theme-attribution, #colophon #site-info { font-size: 16px; At other times, you refer customers to support team members who get them up and running again. var wpstream_player_vars = {"admin_url":"https:\/\/www.fondation-fhb.org\/wp-admin\/","chat_not_connected":"Inactive Channel - Chat is disabled. Q: Description. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Senior Systems Engineer. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Were looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current. Technical Specialist (Current Employee) - Calgary, AB - 29 October 2022. } I started off with Apple as a part-time sales advisor ('Specialist') and successive promotions happened quickly, but the Genius position sits in a comfortable little cul-de-sac thereafter. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. /* What it is really like working for Apple RETAIL : r/jobs - Reddit Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. (function() { function createPlayer() { OO.ready(function() { RunFunctions.forEach(function(ooyalaFunction) { ooyalaFunction(); }); RunFunctions = [];}); } createPlayer(); }()); Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram. An unofficial community to discuss Apple devices and software, including news, rumors, opinions and analysis Each interviewer spent ~ 30 minutes and asked ~ 4 questions. At Apple, the learning never ends, and team members continually support each other. /* ]]> */ ask a new question. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. font-size: 16px; There are usually 2-3 promotions to go through before making it to Genius (part time to full time, specialist to family room specialist, then Genius). When a customer needs assistance, you quickly assess their situation. font-size: 12px; Apple is one of the most prestigious companies in the world, so it's not surprising to learn that getting a job there isn't easy.. Apple asks both technical interview questions, based on As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You fulfill Apples service commitment with style, speed, and skill. [CDATA[ */ Users can demonstrate their competency with two new exams and earn certification from Apple. Feb 7, 2019 6:31 PM in response to Whatsup143 Hiring process: Well, I was working at Best Buy but I wanted something more exciting. @media screen and (max-width: 480px) { .so-mobilenav-mobile + * { display: block; } .so-mobilenav-standard + * { display: none; } .site-navigation #search-icon { display: none; } } [CDATA[ */ Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. border-bottom: 10px solid #33ac08; Roles include Creative, Technical Specialist and Genius. Title(s) held: My official title was specialist. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 423 reviews Location All Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Found 423 reviews matching the search See all 11,828 reviews Working as a Technical Specialist at Apple: 420 Reviews | Indeed.com Cambridgeshire Radio Station, } To view your favorites, sign in with your Apple ID. The next 10 days were essentially "Apple boot camp." I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. As Microsoft begins hiring for its first retail stores, the giant is showing its usual flair for naming. "}; Learn more about the E-Verify program (Opens in a new window) . Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Apple Inc. All rights reserved. Introduce yourself, and well get in touch if theres a role that seems like a good match. Reason for leaving: I lefT in the summer of 2012 due to an opportune business internship in California. 131 Apple Apple Genius interview questions and 105 interview reviews. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. $16 / hr. } Apple Roles include Creative, Technical Specialist and Genius. Around 2 months after I submitted my resume for Apple software engineer position, I got a call from the hiring manager. line-height: 29px; #footer-widgets .widget { width: 25%; } Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. (a.addEventListener("DOMContentLoaded",n,!1),e.addEventListener("load",n,!1)):(e.attachEvent("onload",n),a.attachEvent("onreadystatechange",function(){"complete"===a.readyState&&t.readyCallback()})),(n=t.source||{}).concatemoji?c(n.concatemoji):n.wpemoji&&n.twemoji&&(c(n.twemoji),c(n.wpemoji)))}(window,document,window._wpemojiSettings); My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Get startedand submit your resume. Apple Jobs/Roles (Genius/Technical Specialist) - Apple Support Community Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Apples new IT training series begins with the Apple Device Support course. text-align:center; margin-bottom: 0; After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Apple is complementing its redesigned and renamed Apple Stores with changes to the staffing roles, according to sources. } He also writes fiction, with two technothriller novels, a couple of SF shorts and a rom-com! Recertification exams for unexpired certifications cost $49. The energy on these days rocked my world. People who work to leave this world better than they found it. margin: 0 auto; Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. This estimate is based upon 250 Apple Technical Specialist salary report(s) provided by employees or estimated based upon statistical methods. provided; every potential issue may involve several factors not detailed in the conversations .nwa-header-widget{ We were thanked for coming and then excused once we had completed our quiz. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apples achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. .main-navigation { .epyt-gallery-thumb { Strong people skills and a knack for problem solving. I will never forget them. You get to work with really creative people. Interview. What It's REALLY Like to Work at an Apple Store - Business Insider overflow-x: hidden; width: 1500px; Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. 352 reviews from Apple employees about working as a Technical Specialist at Apple. to imagine the unimaginable, Network of Foundations and Institutions for the Promotion of a Culture of Peace in Africa. } Apple is a drug-free workplace. Apple Professional Training exams are offered online and cost $149. See which role best matches your experience. } Challenge Daytona Bike Course 2020, Learn more. When a customer needs assistance, you quickly assess their situation. Specialist salaries - 14 salaries reported. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. var cnArgs = {"ajaxUrl":"https:\/\/www.fondation-fhb.org\/wp-admin\/admin-ajax.php","nonce":"914110b2e1","hideEffect":"fade","position":"bottom","onScroll":"0","onScrollOffset":"100","onClick":"0","cookieName":"cookie_notice_accepted","cookieTime":"2592000","cookieTimeRejected":"2592000","cookiePath":"\/","cookieDomain":"","redirection":"0","cache":"0","refuse":"0","revokeCookies":"0","revokeCookiesOpt":"automatic","secure":"1"}; Tons of great salary information on Indeed.com Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Salary. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. In addition to the Genius Bar for hardware repairs, you have more immediate support options. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. apple technical specialist vs genius - Flix Houphout-Boigny } Get your questions answered by an expert via phone, chat or email. Everyone. More complex issues, and repairs on other products, will continue to be referred to Geniuses. Challenging to work. display: inline !important; We were thanked for coming and then excused once we had completed our quiz. body.layout-full { border-bottom: 1px solid #ededed; For getting the right support, heres a genius idea. It was just a few days later when I received my first follow-up call. 2023 If you want to learn how to use your products, Apple has other in-store options. In the US alone, Apple has 265 retail stores across 44 states. Geniuses often made $US25 to $US30 an hour based on their tenure. margin: 0; Core training took place off-site and included 15 new employees like myself. Press Contacts Apple Media Helpline media.help@apple.com Latest News Genius Bar Reservation and Apple Support Options - Apple Apple today launched updated professional training and certifications for IT support and management. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Indeed.com estimated this salary based on data from 10 employees, users and past and present job ads. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Technical Experts will carry out problem-solving across a range of. font-size: 16px; This was over 4 years ago. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Average salaries for Apple Technical Specialist: 1,581. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. max-width: 100%; border-collapse: collapse; .entry-content table { You reassure customers when delivering product diagnoses and potential solutions. Max Dyche Sofifa, Apple Resume Job Profiles. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. width: 1em !important; .widget { Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. The typical Apple Technical Specialist salary is $18. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple participates in the E-Verify program in certain locations as required by law. Geniuses often made $25 to $30 an hour based on their tenure. " /> Learn more. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. .tablepress .column-1 { because people pay a lot of money for Apple devices so they expect a lot and so many people at the Apple store. where everyone is welcome. Apple Employee Reviews for Technical Specialist - Indeed I guess the one part of the job I didn't look forward to was closing the store at night. Come Specialista Tecnico aiuterai i nuovi utenti a muovere i primi passi con i prodotti Apple e seguirai i clienti affezionati per assicurarti che ricevano unassistenza veloce ed efficiente. Creative Lead/ Creative Pro / Creative, Technical Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. box-shadow: none !important; ISESCO /* ]]> */ When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Apple Jobs/Roles (Genius/Technical Specialist) Welcome to Apple Support Community A forum where Apple customers help each other with their products. Apple is complementing its redesigned and renamed Apple Stores with changes to the staffing roles, Technical Expert, a new support position between Technical Specialist and Genius; The IS&T team at Apple manages key business and technical infrastructure at Apple. Hes known for his op-eds and diary pieces, exploring his experience of Apple products over time, for a more rounded review. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Youll grow your career skills, too, because leaders here take an active role in your professional development. !function(e,a,t){var n,r,o,i=a.createElement("canvas"),p=i.getContext&&i.getContext("2d");function s(e,t){var a=String.fromCharCode;p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,e),0,0);e=i.toDataURL();return p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,t),0,0),e===i.toDataURL()}function c(e){var t=a.createElement("script");t.src=e,t.defer=t.type="text/javascript",a.getElementsByTagName("head")[0].appendChild(t)}for(o=Array("flag","emoji"),t.supports={everything:!0,everythingExceptFlag:!0},r=0;r
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