https://admin.teams.microsoft.com . This release fixes a bug where an optimized user from MAC is seen by other peers in the conference call in slow motion (10x speed reduction). 4/3/2023 - The issue with CWA on Mac documented. In Windows 10 VDAs, disconnecting from a session by using the tsdiscon.exe Microsoft utility (as described inCTX225970 option#2) will cause Teams to load un-optimized when reconnecting to the session. [CVADHELP-17758] The PicaVcHost.exe process might experience an access violation and exit unexpectedly. 8/22/2020 :Timezone Redirection mismatch when Teams is running in VDI: please upgrade Teams to get the fix (to version1.3.00.21759), 8/16/2021: multimonitor screensharing is now available with CWA for Win/Mac/Linux 2106 or higher. To configure the Mac HDX RTC Engine for 360p, you should execute the following commands: defaults write com.citrix.HdxRtcEngine EnableSimulcast -int 1. Then start Teams again. Still Connecting to Remote Devices. If this policy applies to physical desktops, remove it. Customers are advised to contact Microsoft support in this case.#1.2: WebSocket phaseThe VDA Service Citrix HDX HTML5 Video Redirection [WebSocketService.exe] is the point of entry for Teams into the VDA. invalid cropping rectangle (x = 0 y = 0 width = 0 height = 0)Monitoring Teams with HDX MonitorOn 1912 VDAs (or higher), you can monitor an optimized active call using HDX Monitor (3.5.2 or higher).Important : make sure you are matching the HDX monitor version with the right VDA version (HDX Monitor is packaged with the CVAD .iso)To turn this on, create the following WebrtcDirectorIntegrationregkey on the VDA:HKLM\Software\Citrix\HDXMediaStream\OrHKLM\SOFTWARE\WOW6432Node\Citrix\HdxMediaStream- reg key value:name: WebrtcDirectorIntegrationtype: DWORDvalue: enable(1), disable(0)The information is displayed under the WebRTC icon :The following data content will be populated when an active Teams redirection is going on.Please see below for the detailed field description: Guidelines for 7.15 LTSRIf you are using 7.15 LTSR (with any CU), please note that the new HDX Optimization for Microsoft Teams is not (and will not be) available in this version and the only way to use Teams is through the legacy HDX technologies: ********************************************************************************************. CTXMTOP is a Command & Control virtual channel only no media is exchanged between CWA and VDA. Constant disconnections from Work Teams meetings I was using teams for a long time without issues at work as the full app within a Citrix session using Nvidia Broadcast and a Logitech wireless headset. However, recently it keeps randomly disconnecting me and leaving the calls. We are actively troubleshooting this with support, but wondering if anyone has come across this issue before? videos in the browser) does work. Calling isnt available yet", but I didn't connect to any other devices. 1.) Also, "Restore Defaults" under Advanced can be used to recover from this error. This means Teams is ready for an optimized call. This did not require any component upgrade (Teams, VDA or Workspace app) and wasrolled out via feature flags (only sign out/sign in required). HdxRtcEngine.exe contains a bandwidth estimator that will allow Teams to pick the best resolution that can be sustained by the network, and sometimes it can take a few seconds for it to converge to the right value. If the issue persists, reinstall Teams. Follow, to receive updates on this topic. Proper troubleshooting requires the Admin to verify each area progressively, moving down the list.Please note that the presence of a Citrix Gateway as an HDX proxy should have no impact, so you can discard that fromyour troubleshooting. Calling isn't available yet. As a result, Microsoft Teams might fail to load optimized ("Citrix HDX Not Connected") or optimized calls drop suddenly while in progress. FIX Teams: "Still Connecting to Remote Devices. Calling Isn't Available While you're in a meeting on one device, open Teams on the second one. Cause: HDX Optimized audio does not work If you want to skip straigt to the solution, click here: Solution: Change MSTeamsRedirSupport to zero This action triggers the establishment of the virtual channel CTXMTOP, CWAs HDX Engine (wfica32.exe) must spawn the process HdxRtcEngine.exe (the actual WebRTC media engine in CWA), maps and relays the names of the peripherals to Teams, WebRTC media engine acquires and captures all peripheral devices I/O after user selection, Media Engine transport layer establishment, Secure RealTime Protocol (SRTP) end to end connection, Codecs: Decoding/encoding and rendering of audio-video tracks and screensharing, 4.2 Echo Cancellation, noise reduction, jitter/packet loss concealment, lip synchronization, image enhancement. Carl Stalhood on Twitter: "Download #Citrix VDA Hotfix for Teams not Type gpedit.msc, and click OK. 8/10/2021: DTMF (CWA for Windows2102, Linux/Mac 2101 or higher and CWA for Windows 1912 CU5) is now available. In some cases, the Service will show as Running in the services.msc console, but when you run netstat you will not see the socket.Therefore, you must make sure it is running and LISTENING :`After a successful connection, you will see the state change to ESTABLISHED:[Note: WebSocketService.exe listens also at 9001 this socket is used for other HDX features (Browser Content Redirection and HTML5 Video Redirection, and they are independent of Teams)]-Proxies: If an explicit proxy server is configured in the VDA, make sure connections to localhost are not routed through it. If you are also using the Gateway for VPN, make sure you are allowing the client machine to reach the O365 Teams servers.#1: Media Engine instantiationThe quickest way to determine if the user is running in optimized mode is to look for HdxRtcEngine.exe running on the users client machine:For Linux, run:#ps -ef | grep -i hdxrtcengineIf the process is not found, then point #1.1 should be investigated first.#1.1: Teams must launch in optimized modeClick on the avatar /About /Version. My Teams app has been working fine for the most part lately, but today when I clicked on a "Join Teams meeting" link, it took me to my Teams app and a notification appeared that read "Check your connection-It looks like there may be a problem with your connection". Your email address will not be published. Microsoft Teams on Citrix Virtual Apps and Desktops, part #3 - 18 tips Also, disconnect all peripherals. While you're in a meeting on one device, open Teams on the second one. Horizon Client draws over the Microsoft Teams window in the virtual desktop VM, giving users the impression that they are still in the VM, but the media is actually traveling directly between the local endpoint and the remote peer (as shown in Figure 1). Failed Still connecting to remote devices. The 'type' parameter is important, and can take four values (host, server reflexive, peer reflexive and relay). We also have this problem with some users even though we upgrded everything to 19.12. still connecting to remote devices. Calling isn't available - Microsoft This requires MultiWindow as a prerequisite which is available in VDA 2112 or higher and Teams 1.5.00.11865 or higher. This can come in handy if, for example, there's some content on your phone you'd like to share. To assign a policy to multiple users at a time: In the left navigation of the Microsoft Teams admin center, go to the policy you want to assign. . Public Microsoft Teams roadmap is available. Assign the AllOff policy to all users in your organization who use Teams in a virtualized environment. Creating the Registry Key: 1. reg add "HKLM\SOFTWARE\Microsoft\Teams" /v IsWVDEnvironment /t REG_DWORD /d 1 /f. 4/19/2023 - Microsoft has reverted changes it made to the Teams softwarewhich we jointly believe have mitigated the frequency of occurrence of the "floating" video or black square issue. Could anyone see how to solve this? More info about Internet Explorer and Microsoft Edge, In the left navigation of the Microsoft Teams admin center, go to. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Install the app and check if the issue persists. 6/17/2022: critical hotfix for 1912 LTSR, 2203 LTSR and CR VDAs (single session or multisession). 3/14/2022: Customers in Public GCC or GCC High Office 365 Rings might be experiencing intermittent webcam failures (Teams detects the camera but not able to acquire video) if the Workspace app is equal or higher to 2109 (on any OS platform). Please contact, Playback Devices: {1 or 2 channels}, 16 bit, frequencies up to 96000 Hz (or equal), Recording Devices: {1,2 or4 channels}, 16 bit, frequencies up to 96000 Hz (or equal), CWA for Windows 2012 (Negotiate:Kerberos, NTLM, Basic/Digest), CWA for MAC 2104 (anonymous authentication only), CWA for Linux 2101 (anonymous authentication only), Webcam redirection will not work with 64-bit Teams, only with 32-bit. Technology considerations. To prevent an echo effect, Teams will automatically turn off the camera and mic on the second device before it enters the meeting. To turn on the room remote, select Turn on . It includes information on Teams Rooms device and solution uses, layouts, and specifications. Based on the error message, the issue is related to the client. Relaunching Teams might be required. Join a Teams meeting on a second device - Microsoft Support I originally thought that maybe the user had an active remote session at home, after checking any active remote sessions and even doing a reboot of the system this error still comes up. These fixes arealso available in VDA 2106 or higher[CVADHELP-16918] [CVADHELP-17341] [CVADHELP-17146] [CVADHELP-17505], we got same issue with all users , just wondering if there was a fix for this. 4/11/2022: WebRTC 1.0 is now enabled in GCC. 1/26/2023 - Background blurring and image effects are available in release 2301 for Mac. Still connecting to remove devices. If the user then minimizes the Teams UI (e.g. Holly Lehman Background blurring and live eventsare known limitations in VDI. References for Microsoft IcM# cases (279646315 and291199411) and Citrix SR# cases (81036409 and, 2/4/2022: App Sharing (i.e. In other words, Teams must open a secure websocket connection to this service, which listens at 127.0.0.1:9002 in the VDA.If WebSocketService.exe is not actively listening, optimization will fail. The following data content will be populated when an active Teams redirection is going on. MonitoringMore information on how to leverage HDX Monitor to monitor Teams optimization can be found here. Calling is not available yet"). So screensharing might actually start with a low resolution before it jumps to a higher one.In the webrpc logs, look for "webrtcapi.VideoTrackSource Info: setOptions" to spot what resolution and fps is being applied: In the logs, also the parameter "webrtcapi.DesktopCapture" can be used for quick finds, and if there are errors they would be logged as "webrtcapi.DesktopCapture Error:". The exact location of this registry entry is here:HKEY_CURRENT_USER\SOFTWARE\Citrix\HDXMediaStream\MSTeamsRedirSupport. 9//9/2021: when optimized, drag and drop of files in the VDA into Teams chat fails and Teams might crash. Customers are advised to. Log out/log back into Teams required. LICENSING, RENEWAL, OR GENERAL ACCOUNT ISSUES, Created: But for many children, continuity means school. This requires MultiWindow as a prerequisite which is available in VDA 2112 or higher and Teams 1.5.00.11865 or higher. Repeat this step for each user that you want to add. Microsoft Excel. If you have a similar situation, here are the troubleshooting steps to take. We recommend disabling auto-start by deleting the Teams regkeys in HKLM\Software\Microsoft\Windows\CurrentVersion\Run, HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run andHKCU\Software\Microsoft\Windows\CurrentVersion\Run, Note that currently it is not possible to disable Auto-start even if using the command line flag, In some scenarios, when the VM's NTP time sync serveris updated via GPOs, this can create a clock drift when compared to the time when the Citrix HTML5 Video Redirection service is started. December 06, 2020, by In those releases, the HDX media engine will read the system proxy settings and honor the configuration (e.g. All the media is handled by CWA in a Client-Fetch-Client-Render manner. In these VDAs, WebSocketService.exe can crash and cause Teams call failures ("Still connecting to remote devices. Certain race conditions can cause WebSocketService.exe to crash. From your iPhone, turn on Bluetooth and make sure it's enabled for Teams. To get the latest Shim update you must log out and log back into Teams and it will be automatically downloaded. we have started getting an error recently that when someone tries to join a meeting or make a call they get the errorThere's a problem with your connection. Media Engine multimedia stream processingOnce the call set up is finalized and the ICE connectivity checks are completed, the media will be exchanged between the parties. try again Usually a restart of a physical device or log in/log out from VDI will clear up issue. Feels like you're working from . 1999 - 2023 Citrix Systems, Inc. All Rights Reserved. Windows. we have the same problem in our environment but (at the moment) with just one user. Also, in some rare cases, you might see WebSocketAgent.exe coming up but closing within a second, and in this case this could be related to a crash in HdxRtcEngine.exe in the client machine (hence make sure to collect EventViewer entries on the client).The last part of this second phase is the establishment of the Teams virtual channel (CTXMTOP), and this process is ultimately handled by the Citrix HDX Teams Redirection Service (CtxSvcHost.exe in the VDA).CTXMTOP is a Command & Control virtual channel only no media is exchanged between CWA and VDA. Best practices and the latest news on Microsoft FastTrack . You can react, chat, share, and more from your phone. Otherwise, redirection will fail. The only way I've been able to fix this issue is to uninstalled the Horizon Agent from the users desktop but I obviously don't want to be uninstalling and reinstalling Horizon Agent every time a user comes into the office to work. Cookie Notice Still connecting to remote devices. Applying the Display filter , By selecting one of these UDP packets and selecting ". Once it's joined andyou've moved away from the meeting room, you'll be able to turn the speaker, camera, and mic on or off as needed. Strange thing is if you completely quit teams and relaunch it the issue disappears and the user is able to join the meeting successfully. Still Connecting to Remote Devices. Calling isn't Avaliable yet. Es wird immer noch eine Verbindung mit Remotegerten hergestellt. Scan this QR code to download the app now. MSTeamsRedirSupport? No action required by the IT Admins in either VDA, CWA or Teams client msi versions. Check this via the sound mixer, thatll show a moving bar if its receiving sound by your microphone. March 14, 2023, by 'There's a problem with your connection' Still connecting to remote devices. To assign the DisallowCalling calling policy and the AllOff meeting policy to a user: In the left navigation of the Microsoft Teams admin center, go to Users. Microsoft Teams troubleshooting. The third option is if Teams does not expect Citrix HDX to work, then it simply doesnt show anything about Citrix HDX and tunnels sound over the regular sound channels. Choose the account you want to sign in with. window = 657170 frameWidth = 640 frameHeight = 360-The webcamcaptures entriesin webrp.txt are"CameraCapture":webrtcapi.CameraCapture Info: start. Citrix.com: How to collect Logs for Citrix Workspace app for Linux? Once you're in the meeting on the new device, your first device will leave the meeting. a. 5. Teams was installed machine wide Steps taken so far: Have user exit Teams completely and restart it. Has anyone seen this error message before when attempting to join a teams meeting or starting a screen share. - Install last Teams desktop version from below link: As a result, Microsoft Teams might fail to load optimized ("Citrix HDX Not Connected") or optimized calls drop suddenly while in progress. They are also reporting crashes in HDXRTCEngine.exe associated with this occurring. 9/24/2021 : for Remote PC scenarios, Citrix strongly recommends Teams version 1.4.00.22472 or higher, as this version includes improved detection logic for HDX or local sessions to the client machine. RTP over UDP traffic will begin with 90 hexa (or 80 hexa if no RTP header extensions are present) in Data, the first octet of the RTP header.By selecting one of these UDP packets and selecting "Analyze/Decode As" then selecting RTP, Wireshark will process the packets as RTP.The WebRTC media engine in Workspace app (HdxRtcEngine.exe) uses the Secure RTP and DTLS protocols for multimedia streams that are offloaded to the client. By default, room remote should be enabled on your Microsoft Teams Room device, but if this isn't the case, follow the steps below: On the shared meeting room device, select More options. 0 I can't even click on one of the lines for speakers, mic or camera. Just an Update on this for any others who have this issue in the future, I contacted VMWare support and went through some troubleshooting with them. Exchange. Black windows can be caused byissues on the sender's side (user capturing) or the receiver's side (user rendering the stream).For example, if the error is on the sender's side the following entry could be seen:webrtcapi.DesktopCapture Error: OnCaptureResult. Sign out / sign back into Teams required. This upgrade can take 24 hours to happen. [Warning: If your VDA is 7.15 (any CU) and you still want to use Teams in unoptimized mode (the only mode supported in these VDA versions), scroll here. Welcome to the Citrix Discussions. [CVADHELP-19444] User Interface You can run this command via the following path:/opt/Citrix/ICAClient/util/hdxcheck.sh, 2.) Overview. Log out/log back into Teams required. A Subreddit for discussion of Microsoft Teams. H264 will be used instead for every type of call now (meetings or p2p),preserving client CPU. This will add a entry into "HKLM\SOFTWARE\Microsoft\Teams" to identify the host as running in Windows Virtual Desktop. Calling is not available yet"). However, for those who, for technical reasons, must still connect via ID and password, this option is still available. Other times itll just be a glorified bookmark folder for myself. 8/12/2021: Teams Keyboard Shortcuts such as Ctrl+E (Global Search box) , Ctrl+F (Find in existing context),etc. Image effects will be delivered in a subsequent Linux release. To prevent an echo effect, Teams will automatically turn off the speaker, camera, and mic on the second device before it enters the meeting. 11/05/2021 :VDA 1912 CU4 released, including critical fixes for CtxSvcHost.exe (Citrix HDX Teams Redirection Service)exiting unexpectedly because of a faulting CtxTeamsSvc.dll module, and also for CtxHdxWebSocketService.exe (HTML5 Video Redirection Service)exiting unexpectedly. Room remote can be used on a Bluetooth-equipped device with Microsoft Teams installed. Step 3. Meeting room uses and layouts. Currentlyit is only possible to share the primary (default)monitor with CWA 2105 or older.HdxRtcEngine.execrops the sharing to the Desktop Viewer window only (if CWA's Desktop Viewer is in Windowed mode).If Desktop Viewer (cdviewer.exe) is in full screen mode, then of course the entire monitor is shared.In multi-monitor setups, only the primary monitor is shared, and the screen picker button in Teams will label the preview as 'Screen #1'.Multimonitor setups are now supported with CWA 2106 for Win/Linux/Mac or higher.In the Windows case, Desktop Viewer must be enabled in StoreFront/ICA file and in full screen mode in order for the picker to display all available monitors.Troubleshooting screensharing issues:Common issues with screensharing, as perceived by the other peer, are:- low resolution or low fps- black window instead of the actual screen- screen freeze from the sender's sideThe webrpc.txt logs (AppData\Local\Temp\HdxRtcEngine in the user's device, not the VDA) are the best source for troubleshooting such issues.The outgoing screensharing flow is as follows:[CreateDisplayTrack --> VideoTrackSource (id = ########) --> startVideoTrackSource --> DesktopCapture.start]. TeamViewer has introduced a new way of connecting using session links, which offers enhanced security and convenience for remote support.
French 
English