If you've had the same bad treatment that I have received please REPORT THEM TO YOUR DR'S AND THE INSURANCE PROVIDERs.They don't deserve contracts and referrals with these connections.I've had a bipap machine for 5 months now that I cannot use. Patients with chronic respiratory conditions often feel there's little hope in regaining the quality of life they once enjoyed. Empty the tanks. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. This icon indicates that you are leaving the Company's website. Called them on3/7/16 told them my machine was screaming and needed someone to come out and look at it. I have to argue with these people every time. Resources | Lincare Each time I call there is either a reason no RT could come for an interview-"he was fired" or "we will get back to you" or "I am not usually at this station but I will call you about this before I leave the office ". About Your Conditions. Unfortunately though at the end of March, the CPAP supply center didn't send any supplies. Why are they billing when all cost is covered by medicare and secondary insurance bc/bs? If I could have given them zero stars I would have! are there any positive ones i can read. Way to go. At Lincare, we take our responsibility as a partner in your care very seriously, and our commitment to patient safety remains a top priority. This could be the worst company that I have ever tried to deal with. We use cookies to understand how users engage with our website. I have called lincare in chelmsford ma six times to check on the status of my portable concentrator. I am still trying to get our money. The coordination of manufacturer product recalls are the responsibility of both the manufacturer and the customer. It was not one day at a time for me but one second at a time just to breath. My husband was put oxygen about 5 or six years ago. Cathy has had issues with both my husband and myself from day 1 when things were good and we both stared with Lincare. No call. Zappos. Claim it and get a lot of features. LINCARE, NORCO, AND SUPPLIER WILL REPLACE IT. I am having the same problem, Dr ordered new machine for me, I needed new supplies so they send me the supplies for the machine I had 5 years ago. We would greatly appreciate to hear something or we will take our business else where. On April 14th I gave up and returned the CPAP machine. When I returned It It took me calling them and then they said they resent tubing and gave me a false tracking. Now I checked with them September 2015. Yes i have a question. Firstly avoid this company if possible. In the position she is in she should be able to put whatever issues she has aside. If the patient does not have a secondary insurance then they are responsible for the other 20%. I can't believe this is what our society has come to. We're transforming how respiratory care is delivered in the home to provide comfort, convenience, and the utmost in personalized care. Then ask someone why I tried for over 3 weeks to get a new c-pap mask and hose from the HOME office in Florida and it never showed up! Durable medical equipment (DME) refers to any device or supply prescribed by a health care provider for long-term or everyday use in the home. My advice to othersGo to any other supplier for your CPAP supplies. 686 reviews for LinCare, 1.5 stars: 'Absolutely useless! I wrote review last week of how unhappy I was with Lincare not calling me back about my new C Pap machine which was approved by Insurance It took Lincare three months to fill my CPAP order. How do we get another supplier covered by medicare in this area.zip code 02346. That person knows nothing, referred me to billing. Our Shipping & Returns Policies | Reliant Ribbon They do not appreciate nor deserve anyone's business. Lincare did EXACTLY THE SAME THING TO ME last year. No call 5thn time, she was on the other line and would call me back. Home - Patient Portal Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'. Lincare CPAP > Home. Thanks, Milena Alexander, Issaquah WA Should you have any other questions, please contact me at [protected]. Please read our Cookie Policy to learn more. Never once in two years have they returned my calls. Lincares data-driven program offers individualized therapy and support so patients can get the most from their respiratory treatment. At least call me and inform me you do not want me as a customer. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Lincare Holdings. Terrible communication and extremely rude employees. Our refund and return policy template is free and helps businesses like yours display a comprehensive, easy-to-read policy in just a few clicks. 2014 Infopia USA images used with permission. For residents with chronic breathing disorders, our disease management programs may help them achieve a higher health-related quality of life. Whether you have questions about our products and services, or need assistance regarding your treatment or therapy, our team of health specialists is here to help. Coverage and Compliance. They have poor customer care and hang up on customers repeatedly, Yes, Lincare is fraudulent. Methuen, MA. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. Home Respiratory Care, Respiratory Supplies & Equipment | Lincare However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly and regularly, as prescribed by their practitioner. At Lincare, our goal is to help you understand your condition and work with you to achieve your treatment plan, keep your health on track, and enhance your overall health-related quality of life. You will be contacted by a rental specialist within 1 hour (open 9AM - 5PM MST) to provide a quote and finalize your order. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment. Totally unacceptable. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. These tests save you from going to the doctor's office or lab to check your INR levels. we recieved it after 3 weeks of me calling the office. When I received my disability money a payment on my machine was made and it was completely paid off. Even worse, I had double paid so many bills already that I had a credit -- and rather than refund me that credit, or apply that credit to their next attempt to double bill me, they simply ignored that credit until I called and asked them to send me a refund check. I received a CPAP machine rental from the Lincare office in West Springfield, MA in January 2016. If you have additional questions about our site, please consult our User Agreement for more information. But Optigen made a mistake and listed my secondary as primary, and listed "customer pay" as secondary. Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. Strive to make a difference in every patients life - every day. With Zappos, you have a whole year to return an unused product. The filters can be order on line. This is a requirement for DME durable medical equipment suppliers for Medicare contracts. Our healthcare professionals are dedicated to delivering outstanding care and service through our team mantra: CADUCaring, Accountable, Dedicated, and United. But Maybe I will be successful finding the right mask on Craigslist or EBAY and avoid my gem of a supplier that I gladly rate as one star because zero is not an option. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. As this is medical equipment of a very personal nature, all items sold including CPAP, APAP, BiPAP, Oxygen, Humidifiers, cushions, batteries, mask parts, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not.. Machines (CPAP, APAP, BiPAP and Oxygen) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to be repaired by the manufacturer. I . So who knows how long that will take. Frequent self-INR testing can also minimize the risk of bleeding and clotting. Please read our. Our PT/INR at-home testing allows Warfarin patients to monitor their blood anticoagulation levels at home. Non-invasive and invasive home ventilation can reduce the effort needed to breathe for patients with chronic respiratory failure. NOT ONE PERSON will pick up the phone. Well, two weeks later, they haven't done that either! But to be fair I did not call the local office but when they called me it was to to tell me that their guy told him that I said it would be alright not to replace the concentrator that night. How does a company like this stay in business? I can't imagine this recall business will make it any better (I have a dreamstation). NOT ONE PERSON will pick up the phone. Fortunately, Medicare Part B covers durable medical equipment as long as the equipment has been deemed medically necessary by your prescribing practitioner and meets other required criteria. Durable Medical Equipment and Devices - An Overview | Lincare As of right now my husband is receiving supplies from your company and I do not want this Cathy to do something to ruin things for him or to treat him rudely or badly. I except the fact that my account went into default therefore you no longer want to do business with me, but my account was paid in full, overpaid for that matter. Well Thursday the 21st of April he received his new machine but that was it . Whether you rent or purchase equipment, you may be responsible for 20% of the cost of the equipment, unless you have a supplemental insurance that may pay all or a portion of the out-of-pocket cost after meeting your Part B deductible. Then they said try this mask, and you can change it within 20 days. Products used:none as I have not received my machine yet after 2 months of waiting. She was concerned and I explained I could not sit at home and wait and that I would be there at 4:00pm she asked if I needed to call when I got home I told her No that I would be there at 4pm could she have someone there she said yes. This fixed the problem and I was good for a week before my mask was leaking because it was time for a new pillow (I believe that is what they are called. 1st time, my account manager was in a meeting and will call me back. Lincare is the leading provider of in-home respiratory care. Gain trust and grow your business with customer reviews. Refer to Company's Terms and Conditionsof Use for more information. As soon as they fax that info over, and my new account is set up I'll call them to set up an equipment pick up. Why haven't anyone investigated this crook. Now, 29 days later, they discover they need a yet another form signed before I can have service. You can also contact us directly at . I would suggest that you do not do business with Lincare. lincare has gone from the best to the worst. High Frequency Chest Wall Oscillation (HFCWO). Anyway she came back on the line to tell me the girl in charge of ordering was out that day, and she would call me the next day. Really? It came with an insensitive & rudely written letter demanding immediate payment. Submit a complaint and get your issue resolved. Are they kidding? A magnet will stick to stainless steel; it won't stick to aluminum. and. We understand that every patient is unique there's no such thing as a one-size-fits-all approach to oxygen therapy. Lincare has succeeded in upholding their bad reputation. I finally sent a letter to my Medicare Advantage and also Medicare. They said they have order but keep getting the wrong filter. An important aspect in defining the use of durable medical equipment is that the devices or supplies are intended for "extended or everyday use". Desired resolution: company to empty their voice mail box and answer the phone. You can also complete billing payments, reorder . The Patient Portal Is Coming - Lincare Holdings They seem clueless with any changes. For residents with chronic breathing disorders, our long-term care services may help them achieve a higher health-related quality of life. I got covid. Your health is important to us, and so is your peace of mind. ! No material from this page or any LincareCPAP webpage may be copied, reproduced, republished, uploaded, transmitted, or distributed in any way, except where permitted under a written agreement with LincareCPAP. Today, 4/18/16 will be the eighth week I will be calling lincare about why I still am not getting my cpap supplies despite the fact that an order has been with them since january 2016. Then nothing was done for three weeks because "we did not have any machines". Other devices may have "smart" capabilities that enable the device supplier to automatically collect your usage data for insurance submission. As of today 12/29/15 I still have not heard one word from her or anyone from Lincare. Avoid Lincare at all costs - their fulfillment and billing practices are the worst in the industry. Lincare has been providing my oxygen needs for years now an I can't say enough good things about them. Click here to get notifications about new complaints of Lincare Holdings. 53 reviews of Lincare "I agree with the poster who said Lincare reps are rude, unresponsive, and the place should be shut down. I am still unable to get through to order what I need. Frequently Asked Questions - Lincare Holdings To arrange a warranty repair or replacement, use the form linked below. Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. They would not deliver until I paid up front, so of course I did. of Medicare-covered, home-delivered CPAP supplies: All material on this page are the property of LincareCPAP. What states are all these bad reviews coming from? When I state "Lincare", I am referring to the local West Springfield, MA office. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I thought that everything was ok until I received a bill and was told that I owe them money! Website doesn't recognize customer ID, rejects enrollment. Our kits, educational resources, and specialty dressing options help make performing wound care at home simple and effective. At first I was impressed with Lincare and how they did their best for their clients. Thank you Disgruntled Brian Lord. Finally had enough, and 2 weeks ago I mailed them a letter to them requesting them to fax my records over to another company. I immediately called Lincare and was told by 2 different people (Ray and Gregory) at the San Diego location that the driver, only identified as Chris, did exactly what he was supposed to do.
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